Privacy & Confidentiality Policy

At To Be Heard Ministry, your privacy and confidentiality are of paramount importance. We are committed to ensuring that all communications, including video chats, emails, chats, and phone calls, are handled with the utmost respect and secured within a highly protected cloud environment. We utilize multiple layers of security to safeguard your personal information against unauthorized access.

Your privacy and confidentiality are of the utmost importance to us. This policy outlines how we protect and manage your personal information and ensure the confidentiality of all coaching sessions.

1. Commitment to Privacy

We are committed to protecting your personal information and ensuring that all data collected is used responsibly and transparently. We comply with all applicable privacy laws and regulations to maintain your trust.

2. Information We Collect

To provide effective coaching services, we may collect the following types of information:

• Personal Information: Name, contact details, and other basic information provided during booking or onboarding.

• Session Details: Notes or records related to your coaching sessions, such as goals, challenges, and action plans.

• Communication Data: Emails, chat messages, or other correspondence.

We collect only the information necessary to provide our services and enhance your coaching experience.

3. How We Use Your Information

Your information is used solely for purposes related to coaching, including:

• Scheduling and managing sessions.

• Personalizing your coaching experience.

• Tracking progress and outcomes.

We will never use your information for marketing purposes without your explicit consent.

4. Confidentiality of Coaching Sessions

All coaching sessions are conducted in a confidential manner. This means:

• Information shared during sessions will not be disclosed to third parties without your written consent.

• Any notes or records kept are securely stored and accessible only to your coach.

5. Exceptions to Confidentiality

While confidentiality is a cornerstone of our policy, there are specific situations where we may be legally required to disclose information, including:

• If there is a risk of harm to yourself or others.

• If disclosure is required by law (e.g., court orders or subpoenas).

6. Data Storage and Security

We use robust measures to protect your data:

• All digital records are stored on secure, encrypted platforms.

• Microsoft Teams is utilized for virtual sessions, ensuring a secure and private connection.

• Access to your information is restricted to authorized personnel only.

7. Your Rights

You have the right to:

• Access your personal information.

• Request corrections to inaccurate or incomplete information.

• Request the deletion of your data, subject to legal and operational constraints.

8. Third-Party Services

If third-party services (e.g., scheduling platforms) are used, we ensure they comply with strict privacy and security standards.

9. Updates to This Policy

We may update this policy periodically to reflect changes in regulations or practices. Any updates will be communicated to you promptly.

10. Contact Us

If you have any questions or concerns about this Privacy & Confidentiality Policy, please contact us at:

• Email: [Your Contact Email]

• Phone: [Your Contact Phone]

Your trust is essential to us, and we are committed to maintaining the highest standards of privacy and confidentiality. Thank you for choosing us as your coaching partner.

Thank you for your confidence in To Be Heard Ministry.